SeekiNG Feedback

I recently discussed the 360-feedback process that I was engaging in with a number of my clients. ​ 

Many teams & individuals use 360 feedback to support their continued growth and development. These assessments provide valuable information from a range of people. However, the information gathered represents only a snapshot in time and seeking feedback on a more regular basis is essential.  

Even though feedback is crucial, we sometimes feel reluctant to give it, and even more so to receive it from others. It feels vulnerable to open ourselves up to the thoughts and perceptions of others. We may be surprised or even stung by what we hear.

 And yet, if we avoid these conversations, we are likely missing out on valuable information that could serve us in our work and lives.

 Sheila Heen says that one of the challenges with feedback is that it sits at a crossroads of two human needs; the need to grow, learn and develop; and the need to be loved, valued, and appreciated just as we are. 

It may feel challenging to honor both of those needs at the same time. How do we let people know that they are valued just as they are, while also offering them information or insights that may support their growth?

 Some people suggest sharing a balance of positive and constructive feedback, while others say we should have a ratio of 5:1 with appreciation to constructive feedback.  

 I don’t know that there is a right formula, and I do know that most of us can afford to give and receive more appreciation and recognition to others.  Building that “positive bank account” tends to make the more challenging conversations go more smoothly and constructive feedback easier to hear.

 What has worked for you?

Do you seek feedback from others? And if so, what value have you received from this process?
 How do you approach the balance of positive to constructive feedback?